UnityPoint Health - Trinity Pain Management - Bettendorf - Pain Management in Bettendorf, Iowa

“Today people were coming into the ER on ambulances and then told to wait in the waiting room. I came by ambulance and sat for 2 hours before leaving. A woman with dry heves was there when I arrived and was still there when I left. The lab tech came out to take blood from her but because the woman sat in her wheel chair backwards curled in a ball as she dry heeves, she just shrugged and left. One of the other waiting patients expressed loudly to no one in particular that she probably went to the back and said she was noncompliant when she did not even talk to her. I called”

— Patricia Mooney

“I have not had a good experience. Wait times are extreme. Did not feel heard.”

— Dawn Mutum Snyder

“If this is the direction all hospitals are going then there's no hope for the humanization of medical care Unlike my previous stay nursing staff was great. My earlier stay was in the peak of Covid and night staff was neglectful,incompetent, and obviously stand ins. This time it was the pencil pushers trying to discharge me the day after surgery. This woman I'm not sure what her title was made me feel like it was the inquisition, her goal was nothing more than to see me gone and I felt attacked It took me making it clear in no uncertain terms that I had at least a working knowledge of patients rights to end up being able to stay another day. As a 65 yr old woman who's blood pressure went a bit wacky during surgery it was inexcusable to try to give me or anyone else the bums rush. Again, I can't say enough about the nursing care I received but here was another case of putting profits above people You have PATIENTS RIGHTS, ALWAYS ASK FOR A PATIENTS ADVOCATE”

— Donna Bryant

“I give five stars to the staff, the nurses are great. I liked two of the providers (I say providers because they are not doctors) I saw each one once - they both had great bedside manners and were caring. I had hip injections by one and I barely felt them. The provider I saw the majority of my visits over 18 months I didn't care for. I felt he was condescending and that's not the type of provider I want to see for pain management,. I didn't have a choice he was the only provider they would schedule me with. Being new to the area there aren't many options so I've been driving to Chicago for my epidurals.”

— Jeanine Armada