South West Interventional Pain Specialist - Pain Management in Albuquerque, New Mexico

“Doc. Pacheco is fantastic but will not be handling pain management service in 3 months from December '24... He's been so great. Now to find someone else....”

— David Epstein

“They try to charge you $80 for a missed appointment...even if they fail to send out the appointment reminders. Have a meeting last minute, they don't care. Have a class that runs longer than normal, and you needed to be there for a grade and completion of a lab...they don't care. Essentially, they do good work...however, it's all about them and only they matter, you are just a number. When there, they are nice enough people...but their efficiency and operational fortitude are meh.”

— Alex R.

“UPDATE: 8/31st. it's been 2 weeks and still no returned call to reschedule my appointment. Not that I would anyway. However, I have received an $80 bill for services NOT rendered. Can you say...inept, unprofessional, irresponsible, and just downright annoying! I was referred through my doctor. It took 10 weeks to get an appointment. I received several appointment reminders through email and texts, none of which mentioned to call into the office 1.5 hours ahead of my appointment time to confirm arrival. Once I arrived for my appointment, I was informed I had missed my check-in time. I advised I was never informed about a call-in time. I was informed I would have to call back and reschedule. I'm standing there face to face, but I have to call in. The receptionist was being given these instructions from some anonymous person off to the side. Having waited 10 weeks pain medication-free, because I could not even book an appointment until I was off my current meds with no refills pending, on a triple-digit degree day and in severe pain, I returned home and called back. I was told the scheduler was not available and I had to leave a message. I have been waiting 1 week now for the office to call me to reschedule my appointment. Meanwhile, I am still without any pain medication. The appropriate response would have been for them to apologize for THEIR mistake, and seen to it that a new appointment date was a top priority. This is all very unprofessional and I will be searching for another clinic.”

— Corinne Alarcon

“I have been seen for 3+ years here. The staff on Pacheco and Dr Rice side are always so awesome and helpful! Dr Pacheco and Rice both are great and have always listened to me when I would explain things going wrong. I see Pacheco for pain management and I see Dr Rice for injections. I was sent from Academy Orthopedic which each and every one of these Drs have helped me so much! I still have pain but it's being managed. They don't make you feel like you are crazy or lying they try to get to the bottom of what is going on and why. I'm very thankful for this office and everyone who works there. I see some negative reviews and wonder if they are seriously talking about the same place I am. I have never had issues or anyone rude to me at this clinic. If I could rate with more stars I would.”

— The Dorough Family