Navarro Pain Control Group Inc - Pain Management in Chula Vista, California

“Ive been seeing Dr. Navarro for several years now and currently she is employing The absolute worst admin staff I've ever delt with. lm sure Dr. Navarro is unaware of how unprofessional Carman williams is. It's unfortunate Dr. Navarro has people like this interacting with her patients. They are extremely rude and disrespectful. Carman Williams is very unhelpful, rude, disrespectful and not willing to help in any way when a patient is trying to follow up on a matter the doctor assured me would be handled. She refused to forward me to a complaint department or give an email that would allow me to notify the Doctor of her disrespect and unprofessionalism. Hopefully Dr. Navarro will eventually see this review. UPDATE 6/5/2023 Today I received a letter in the mail from Navarro pain control group stating that after being a patient for 5+ years I will no longer be cared for here. It wasn't signed by the doctor and i never received a call back from her so she could hear how her patients are being treated by her staff. Check out her rating. Clearly this is an ongoing problem and its delt with by refusing to care for the patients. I have no idea if the doctor is aware of what's going on in her practice or not but I'm certain based on what was said in the letter that my above review is why I am being dropped as a patient. I would recommend to anyone who sees this review to request a different pain doctor if you're unlucky enough to get paired up with this one. It's a shame because Dr. Navarro and the people who work in the back are great. It's ALL the administrative people. They're the worst I've ever delt with.”

— manny 1

“I am a Disabled Veteran referred by community care to this office and have tried everything else and Dr. Navarro figured out how to treat my pain effectively. Five stars for doing what no one else has been able to do, including acupuncture, physical therapy and other pain management doctors, relieve my pain. Thank you Dr. Navarro!”

— Cesar Sterling

“I gave one star because there was no zero. I spent 7 months of pain for them to treat me unsuccessfully. They ordered x-rays for my back, but then never addressed it. I assumed there was nothing to show and they continued to schedule me for steroid injections every 2 weeks for the remaining 5 months with no relief at all. I decided to tell the assistant(Christopher Vargas, who was very helpful) I felt there was no result and that I wouldn't be returning. He decided to schedule an MRI in May and the results were shocking! It included the x-rays I had done in December which showed a severe and damaging condition in my back, but was never told about it at the time. It became obvious they kept scheduling me to make money. I now am preparing for major back surgery due to fusing and compression of major nerve roots. I can't help but wonder, if this had been addressed in December and not May, if I would be going through this now. I will say Dr. Glasser seemed nice until I stated it wasn't helping, then she curtly said "You don't need to schedule any more appointments with me". The girls at the front desk were rude and uncaring. This place is the worst and I hope they lose their license!!!”

— Janet Hawkes

“Bad experience. No compassion no matter YOUR situation. My schedule appointment was scheduled at 3, but they WANTED me to come in at 2. I accepted, but my Father crossed the border to take me and I got there at 2:55, 5 minutes before my appointment, however, I was told to reschedule. They called me Monday to reschedule conditioning my visit. Makes me uncomfortable because I have mental issues.”

— EGA A Jr