National Spine & Pain Centers - Glen Burnie - Pain Management in Glen Burnie, Maryland

“The surgery center at National Spine and Pain Management in Glen Burnie Maryland did 2 epidural shots in my upper back due to surgery and they were supposed to sedate me. The first appointment they said they did not have the anesthesiologist was not there and gave me an excuse. They offered Lidocaine to do it. I did this and it was VERY painful. I came in for my second set of shots 4 weeks later and AGAIN no anesthesiologist, more excuses and had no choice but to get lidocaine and get the shots and have extreme pain during and after the procedure. I needed to get relief for my pain and felt I had no choice. I set up the third appointment and no anesthesiologist with another excuse and I refused the third shot due to how painful the injections were. My surgeon ordered epidural shots in my neck due to extreme pain due to recovering from surgery. I set up the appointment for 8/6/24 and confirmed the injections with total sedation which my pain management doctor also ordered sedation in my chart, so it was in my chart twice. I arrived with my son (have to have a driver) and they said my appointment was cancelled and did not know why and apologized. They said sedation is only on Wednesday's and that the doctor was out the following week and scheduled me 2 weeks out on 8/28/24 and confirmed the injections ordered and complete sedation. They called me at midday to confirm my injections and full sedation which I confirmed by phone. On my way to the appointment the office called again and asked me to come earlier and again confirmed full sedation with my neck injections. I arrived and checked in and paid for the services. A man came to the lobby and said management did not tell him I was getting full sedation. 20 minutes later they brought me back and put in an IV and then offered light sedation stating the anesthesiologist was no longer at the office. I was not happy but agreed to do the light sedation even though I questioned the dangers of light sedation and not being fully under to not have a medical mistake made with my injections. The manager then came back and said the doctor would NOT do the procedure because I needed full sedation to do the procedure and wanted to re-schedule me for a third time. I do not trust this surgery center and they are grossly incompetent. I missed 3 hours of work for both appointments, costing me and my son's valuable time and money. I told the office to void the transactions (2) and they only voided 1. I called to get the second payment voided and got the run around so now I have to go through my credit card and challenge the charge causing more time and effort on my part. I also experienced being off my pain medications because they had no appointments over the summer two times because providers were on vacation and no appointments were available. They said they would call them in without a visit and then refused to call them in and was off medications for 5 days one time and 7 days the second time. When pharmacies ran out of my prescribed pain medicine it took them 3 days to call in an alternate pain medication. I received good treatment 70% of the time with my pain management doctor and tried to overlook things and be patient. It is alarming to me the complete disregard for my health and healing from surgery to get necessary treatments and having to stop pain medications from a serious neck surgery and could not work or function during these gaps in service for my medication. The surgery center is "dangerous" to patient care, and I will be filing a medical complaint for the surgery center doctors for my procedures and lack of procedures due to complete incompetence. It is absolutely baffling to me.”

— Brandy Kolenbrander

“Not only have i been coming here for longer than some of the practitioners, im not receiving management for my pain...after my recent back surgery it turns out that its my hip, I'm bone on bone and 6 weeks out from surgery, and 2 1/2 weeks out from my appt, I'm told we can look into it at my next appt....why are these ppl in pain management if they're not going to control the pain?!?!?! And don't get me started on that lying arse front desk....this place is going down hill and fast.”

— suzette duvall

“Terrible. Dr forgot to send my meds in, it's been days, I went in for my appt at 830am days ago and they still not calling them in and they said they would. I'm so upset and I'm in so much pain. Wasted $17 on Uber to be mistreated and still not cared for by their Dr. What a waste of time, shouldn't have to beg and call multiple times to remind the Dr to do her job. Smh.”

— Teresa Fuhrer

“I bring my mom here every month....everytime there is an issue with the pharmacy receiving her meds or preauthorization....no one can be reached ...I literally called on the 12/31/24 about an issue with her meds...it took 4 times to call and finally got thru, the lady said she will send the doctor a message....here it is 13 days later the pharmacy still has yet to receive the medication...this time it took me 6 times to get someone on the phone...I explained the situation ..she say okay hold on a sec...1 hour later I hung up......do better”

— Janice Saunders