Movement Plus Physical Therapy - Pain Management in Aiea, Hawaii

“I was referred here while pregnant with my first child because I wanted pelvic floor therapy to strengthen and train the muscles before I gave birth (which my midwife told me was a perfectly legitimate reason for referral). I was turned away because apparently they do not do preventative care or treatment. I have no issue with being turned away if they do not provide that care and appreciate the transparency regarding that. The problem was the manner in which they did so. The PT I spoke to was incredibly rude and treated me like I was stupid for thinking pregnancy care when there was no "problem" was even something pelvic floor therapists did. She demanded to know who sent me and repeatedly asked "why would you even think this is a thing?". I left feeling a little bit embarrassed for how dumb I was made to feel. I am now 10 weeks postpartum with pelvic organ prolapse . I am seeing a different pelvic floor PT who assured me that care while pregnancy even with no symptoms is certainly a "thing". I can't help but wonder if I had sought care elsewhere if I would even be dealing with the prolapse now. Only gave 2 stars because the front desk staff were kind and efficient.”

— Kelsi Mensen

“I've been coming here 2-3 time per week since the end of May/early June of 2023 following a surgery on my shoulder. This was the third surgery on that shoulder, and I was pretty skeptical of the help I would receive due to some negative experiences at previous locations I had done my physical therapy as well as the daunting news from my surgeon that the operation will likely fail to hold the repair. It didn't take me any more than a few sessions to believe that I was in good hands here. Every staff member I have encountered has been friendly, professional, and it is clear that they enjoy working with each other. Of the staff members there (as of December 2023), I have had the most exposure to Chelsea. I feel as though I lucked out with having her conduct many of my treatments because along with the clear knowledge she has within this field, she has also made my recovery plan feel as though it has been a collaborative process with my end-goal physicality which makes for a treatment plan that feels tailored to my needs. She has met me with a high level of professionalism and friendliness every time I come in as well as ensuring that the intensity of the day's exercises matches my fluctuating pain levels. I still have a long ways to go with my recovery, but I am confident that I will make a better-than-expected recovery as I am in much less pain, much more flexible, and much stronger than my previous recoveries, and in a much smaller time frame too. Overall, I am beyond pleased with my experience here, and I would recommend this place to anybody.”

— Josh Cueto

“Received a referral to OSR for PT after surgery. I could not be happier with the staff and care I have received. The staff is amazing to say the least, they work with you through everything and ensure you are doing your exercises properly to ensure your recovery goes well. When it comes to making appointments they are very easy to work with and take the extra step to try and schedule your appointments around your schedule.”

— Brandon L

“Was in the process of going here but due to unseen circumstances I was unable to make my appointment. I reached out a few hours later after my missed appointment and Marissa had an attitude with me. She was rude and unprofessional. If that's how you handle customers then shame on you.”

— Jhalyn Presswood