Mercy Clinic Spine and Pain Management - Clayton-Clarkson - Pain Management in Ballwin, Missouri

“Waste of time and resources. Arrived early. Could not check in because reception had not completed my patient info. The nurse wanted to cancel and I declined because I drove for 40min. Had tech issues with the mercy app due to Mercy incorrectly entering my info, had to call tech support, where they told me how to tell reception how to fix my info. Got checked in late. Was rushed through appointment and was told it was an initial consultation, not a visit for treatment, and to continue PT and let them know if I needed medication at a later date. This absolutely felt like Mercy did this just to bill my insurance / my copay for profit, not to help in any way.”

— JL

“First time I called to schedule a procedure, I got the displeasure of speaking to peachy Kayla-she suggested I go back to the pain doctor I saw at Mercy south. Then I asked if this was the Washington location, she said yes. Not true-it's one of their locations. I got the feeling she was trying to pass the buck & get off the phone. Second time I spoke to her, she asked me if I've ever seen a pain management doctor before (um-we just talked about it) & didn't even read the referral before asking me these questions. Not to mention she had an apathetic tone; wrong line of work for a princess.”

— Kristen M.

“When you call to schedule an appointment you are sent to Washington, Mo where they schedule everything for the 'satelite' offices such as clarkson/Clayton. Allow yourself plenty of time and patience as the women who answer are not the sharpest tacks. The first woman tried giving me another patients personal information. The second woman spoke over me the entire time and didn't know up from down. Something must be in the water over there.”

— M S

“Inefficient check-in process. It makes you jump through multiple hoops. What is the point of doing online check-in, then self check-in and then see the receptionist so that you can wait in a long line to get wristbands and labels. New process needs streamlining.”

— Mark Lo