Jolene Smith, DO - Pain Management in Des Moines, Iowa

“DO NOT go to this doctor. You will wait months and months for no action and then all they want to do is have more appointments so they can charge more money. All they care about is making more money. They do not care that you are in pain for months and months.”

— Ray Wilson

“PLEASE READ BEFORE MAKING AN APPOINTMENT HERE! Before you ever get in the door they will try and make you sign a document saying they will charge you for a missed appointment. I refused to sign it saying there is no disclaimer for inclement weather (IOWA ice and snow storms) nor illness. That was a HUGE ordeal, but I did get in. They are not interested in you as a person in pain, only in taking as much money from you as possible without giving you any insight into your condition or what you REALLY need to FEEL or GET better! I was even told at one point that the doctors do not speak to patients directly! You have to go through their assistants. WOW!!! Less than 30 days after being seen for a back problem. They said I'd need to have a nerve ablation test done. Well, really two, because insurance won't pay for the surgery unless you have two. So the first one didn't help me at all so I came in again to tell them that and I said I don't think I want to do the second one. They talked me into it, saying they were here and ready to do it and you never know it, might work! What a lie. It was less effective than the first test! I wanted to talk to them about my hip pain as well, but I'd have to make another appointment for that! Geez, REALLY? When I got the hip appointment, I called to make sure they got the MRI I'd had taken from Lutheran. Told them to call and get it. A month later, they had no idea I'd even had an MRI! I talked to them about my back pain and not once did they say I'd need to have that done before I could have back surgery, which I found out later by the surgeon's PA. So I tried to get it scheduled and they wanted me to come back in for a re-assessment before deciding to give me the doctor ordered Epidural, so ANOTHER OFFICE CALL and PAYMENT that was completely unnecessary! And then to get rescheduled it was going to be 2 full months! Ridiculous!”

— JA T

“Never again! She never listened or helped me for my pain. I have back problems and it's extremely painful to live with everyday and I have MRI proof something is wrong still no help! She had to have her nurse practitioner tell me that they couldn't help. She couldn't even face me herself! Sad! I'm very displeased with all that has happened. Never again!”

— Ashley Ayers

“Dr. Smith has been helping to manage my health care for several years. She offers straight forward, no nonsense care, which I absolutely appreciate. She replaced my spinal cord stimulator, which has been of great help to me. Her office staff is friendly and efficient. It's nice to be able to have a team who understands the needs of people who live in constant pain. I strongly recommend her!!”

— Sharron McKee