Integrative Pain Center of Alaska - Dr. Cross - Pain Management in Fairbanks, Alaska

“I simply cannot say enough about Dr. Cross and her amazing clinic here. Dr. Cross is the ultimate and classy profession who sincerely takes her time with every patient and includes the patient on every step of the way. She is a supreme patient educator and patient advocate. Her team was so welcoming and they went above and beyond to reschedule after Alaska decided to throw a snow storm into the mix. To every member of the team, I give you my most heartfelt thank you!!!”

— Erin

“The staff should have better bedside manner, family members go with their loved one to help and be with them, however twice now I feel talked down to and and treated like a random person when in fact I was there for my husband. I dread taking my husband to his appointments here. Have respect and do better with all people!”

— Ashley

“I went to Integrative Pain Center today for and intake/assessment, as my PCP issued a referral to them in November 2023. However, my initial appointment was scheduled for May 2024, but I cancelled due to recovering from a surgery and they quickly rescheduled it for August 29, 2024. My appointment lasted all of 10 minutes total. I found the lady working the front desk to be kind, but overly busy. I waited for almost 15 minutes or longer after my appointment ended for a medical release form but no one provided me with the form, so I left. Btw, the doctor claimed to need this form before she would treat me....a long with other background info which they had over nine months to request of me. A medical release document is something that should've been standard at my check-in or even given to me with their thick pre-intake package they emailed and needed returned before they would schedule. Instead this place would rather charge my insurance for unrendered services by having me arrive for an appointment that they wasn't prepared for. I plan to dispute the charges as beside going over my medications and looking at a CT scan from FMH they did not do anything. They must have some contact with FMH since apparently I didn't sign a release for them to see those records. Also, it should be noted that I found the provider and the attending nurse to be prejudiced and lacking cultural sensitivity. Most importantly, they both of them lacked empathy and compassion, for many reasons that I'll gladly list out if asked. But I'll stress that I do not recommend this company or provider, Dr. Cross. I would've rated a zero or given it one star had it not been for the kind, but preoccupied, front desk clerk or office manager (I really don't know what her official title is). However, if you're of the BIPOC community, I highly suggest you seek out another provider even if you have to go to Anchorage or Seattle.”

— Ms. P

“Dr. Cross is awesome. After getting the run around by many physicians over the years concerning my back pain, she was able to dial in and work out a pain management plan that has really improved my quality of life. Her entire team is super polite. Highly recommend!”

— Mike C