IBJI Pain Management Offices - Glenview - Pain Management in Glenview, Illinois

“Spoke to Jessica's front desk in Glenview to schedule an appointment for Dr Gates , I was referred to see her by Dr Shapiro , she was very condescending on the phone , I asked to speak to Dr Gates assistant to see if I can get an appointment earlier than 30 days out for my symptoms , Leanncy who is on Dr Gates team told Jessica she would not talk to me on the phone since I am a new patient, I am not new to IBJI, it's to bad healthcare is like this now ...”

— michael roda

“I was a patient of Dr. Bruce Noxon at the Illinois Bone and Joint Institute in Glenview. I saw him on August 10th in his Glenview office. He advised me to have my five pairs of orthotics modified. He took my orthotics and sent them to his chosen lab, DPM Orthotics, in Kent Ohio. After not returning my orthotics to me for over six weeks, he stopped responding to my phone calls. Both he and his staff "ghosted me". They just walked away from any responsibility to get them back. Unconscionable! Finally, after two months I contacted the manager of Illinois Bone and Joint to get my orthotics returned. In the interim, Dr. Noxon moved his practice and is no longer associated with IBJ. I then reached out to IBJ's clinical manager, Sherry, for help. After two weeks of calls, I finally received a call back because I contacted her supervisor. She said that she would investigate this matter. After a week I received a call from her stating that while IBJ accepted my orthotics, they share no responsibility for returning them to me and in her words, it was okay with her if I walked around with blood blisters and pain. She unprofessionally stated that she doesn't care who else I contact. The five pairs of orthotics are quite expensive, and Medicare does not cover the cost. I am a senior citizen on a fixed income and cannot afford to replace them. I'm writing this review to make others aware of the totally irresponsible, unprofessional behavior of Illinois Bone and Joint. I would never trust them again! I still have no orthotics.”

— Larry Hyman

“I was greeted 15 minutes early by the nurse. She recorded my medical reasons for seeing doctor and advised that she would be in shortly. Dr Vanderbee is a lovely tall blonde who greets patient with a dazzling smile. She is able to take a real interest in the patient's pain, and gets right to the solution. She has been my doctor for several years. She is possessed of a human quality that is rare with medicine. She has been very successful in solving pain issues I have associated with Arthritis. Her whole team, from Debbie to Nurse Raquel to Dr, honestly are interested in helping the patient. And their friendliness is most unusual. I have often said that knowing this team, gives her patient power”

— Fred Novy

“Dr. Vanderby is very professional, but also very personable. She knows her medicine. She conveys a warm, friendly manner that makes you think she really cares about you.”

— Todd Heller