Greater Maryland Pain Management - Pain Management in Odenton, Maryland

“1 Star -- Denied Care Despite Arriving Before My Confirmed Appointment Time Save your time, money, effort, and energy. Go somewhere else. I had a confirmed physical therapy appointment at Greater Maryland Pain Management's Odenton location for 11:15 a.m. I received two text confirmations with that exact time. No one told me to arrive early, no forms were sent in advance, and I received no phone call explaining any special requirements. I arrived at 11:10 a.m., well within the normal 15-minute grace period used in most medical settings. As soon as I walked in, the front-desk staff said, "Unfortunately, you have to reschedule." No check-in attempt, no explanation, nothing. I was later told they expected patients to arrive 45 minutes early, an expectation they never communicated in any way. Because of this internal miscommunication, I was denied needed care after a recent accident and now must restart the process with a new provider. This experience showed poor communication, no accountability, and no regard for patients trying to get treatment. I hope the practice reviews its scheduling and intake procedures so others don't go through the same thing.”

— Chekejai

“I am writing this review to warn potential patients about the systemic failure and absolute chaos at this pain management practice. While the goal here is supposed to be relief, the stress of dealing with their administrative incompetence causes more pain than it solves. The most glaring issue is their blatant disregard for scheduling. This practice drastically overbooks their appointments to a degree I have never witnessed before. Unless you are lucky enough to be the very first patient on the schedule for the day, you should expect to be here for half the day, if not the entire day. The doctors seem to completely lack time management skills, and the administration fails to cap the patient list to a manageable number. It is not an exaggeration to say that I have sat in the waiting area for 4 to 6 hours past my scheduled appointment time before being seen. It is clear they do not prioritize the patient experience; instead, they cram as many people as possible into a schedule that their limited number of available doctors simply cannot accommodate. The disorganization reaches dangerous levels regarding resources. On more than one occasion, I have endured a massive wait only to be told they have literally run out of anesthesia or necessary supplies. This results in procedures being cancelled on the spot and appointments getting pushed to a completely different day, wasting hours of my time with zero apology. What is most insulting is the failure to realize that patients have lives outside of this clinic. We have obligations, families, and jobs. Their inability to ever be on time has caused legitimate issues with my employment because I can never give my employer an accurate time of return. There is no recourse for the patient; if we are late, we are penalized, but when they are six hours late, we are expected to stay silent and grateful. I would strongly advise avoiding this place if you value your time. If you are looking for a medical practice that operates professionally and actually cares about honoring their appointment times, look elsewhere. This place is not it.”

— Mark Phillips

“The doctors are the best, especially "Doctor Ezzi." The PAs are fine, very professional. The negative experiences come from office procedures, communications, getting an appointment when you need it, and the front desk staff that work in this situation. As you have to deal with the staff to get to see the providers, the overall experience can go negative pretty fast.”

— Beth Dumesco

“I've had a wonderful experience from start to finish With greater Maryland pain management! My doctor has just been a favorite of mine since I began my journey with her. So much better than The other pain management groups out there.”

— Angie Rodriguez