Du Page Valley Pain Specialist - Pain Management in Naperville, Illinois

“Front desk staff are inconsistent and have zero patience or empathy. If you can even reach a live front desk receptionist, good luck because the ladies always act like I am inconveniencing them when this is their JOB. If you do not like dealing with the patients and the public, then do not work the front desk of a medical office. Common sense you would think! Work in the billing department in the back office or something. I am outraged that the office manager and practicing physician allows this type of behavior from the most important part of the office: first point of contact staff receptionist. They have to see that every review is negative and patients are always complaining about this in person as well. I have changed doctors and facilties as my BCBS PPO insurance is covered by everyone so I now go to Dr Goodman in Burr Ridge. His staff is professional and organized. Try them!!”

— Carrie Dillon

“Same story as everyone else. 2 months after surgery with Duly, a bill from these guys landed in my email inbox. Never heard of them before, zero attempts to bill my insurance, got nothing but voice mail when attempting to reach a person. This seems like a good place to point out the no surprises billing act is now in effect. When receiving in-network care, at an-in network facility, anesthesiology needs to honor in-network rates. I ultimately got them to correctly bill my insurance, then provide a final bill, that was about 10% of the original statement. This is without a question, the worst billing experience I've ever had with a provider.”

— Scott Styles

“These guys will bill you $1,500 for 45 minutes of work. They will play the sorry we didn't have your insurance on file game and then send you to collections. You wonder why Colonoscopies cost $15,000, well these guys tacking on extortionate rates to your hospital bill on top of the facility charges and the equipment charges and pharmacy costs are the reason. Stay away and refuse service from these people. They will finically cripple you.”

— Brad Strohl

“Whoever does the billing for this office is lazy and should be let go. I had a procedure in January. I just got a call that I was sent to collections because they sent me one bill in July I never responded to. Well I moved in June so not surprisingly it didn't reach me. But instead of calling verifying the address and requesting payment they send me to collections?! This is obnoxious, irresponsible and down right lazy. And this office should be ashamed that the run this unprofessionally. I'm easy to reach and always pay my bills on time there's zero excuse for this to happen.”

— Barbara Haran