Dr. Nadeem Khan - Pain Management in Chester, Virginia

“This version now includes Kelly Wood's name and emphasizes her lack of customer service. Let me know if there are any more changes you'd like to make! You said: Can you add I just got Kelly's name from front desk. ChatGPT said: Sure! Here's the updated version with that detail added: Subject: Concerns Regarding Appointment Communication and Handling Dear [Manager's Name], I am writing to express my frustration with the recent handling of my upcoming appointment at [Doctor's Office Name]. Three days ago, I received a voicemail stating that my appointment would need to be rescheduled due to weather-related office closures on Friday. However, when I reached out to my case nurse this morning, I was told the office would actually be open and that I was expected to attend as originally scheduled. This conflicting information left me uncertain about whether I should keep the appointment. It wasn't until I reached out to my case manager for clarification that I was told I needed to show up, even though the office had initially communicated otherwise. To make matters worse, I received a call from the office manager, Kelly Wood, late in the evening, just hours before my appointment, insisting that I attend. Instead of offering clarity, the manager's tone was unprofessional and confrontational. When I attempted to ask for her name during the call, she abruptly hung up on me while I was still speaking, which I found incredibly disrespectful. I was finally able to get Kelly's name from the front desk, and I am deeply disappointed by her lack of professionalism. Additionally, when I mentioned my concern about how my case was being handled, Kelly blamed her staff for not knowing that I am under workers' compensation. This was troubling to hear, as many of their patients are likely under workers' compensation, and I would expect that my case should be familiar to the office staff. She also stated that she would not apologize for any mistakes they had made, which only added to my frustration. If the office knew the weather would not affect operations, I believe they should have communicated this much earlier, rather than leaving me to chase down answers. The lack of professionalism and the dismissive attitude from Kelly has been deeply disappointing. On a positive note, I have no complaints about Dr. Khan. He has always been kind, humble, and professional, and I truly appreciate the care he provides. However, I would suggest that Dr. Khan consider addressing the behavior of Kelly. If she is unable to communicate effectively with patients or manage situations with professionalism, I don't believe she is suited for a managerial role. I hope this feedback will be taken seriously to improve future interactions with patients, as this experience has left me questioning the level of care and communication at your practice.”

— Manilyn Niebauer

“This is a great practice and, in my opinion, the standard of care all speciality facilities should strive to be like. The front staff are always kind, courteous, and helpful. The nurses are thorough and pleasant to talk to. Dr. Kahn's team are a nice, funny, and caring. Every procedure has been easy from scheduling to follow up. I've had 10 procedures here and I'm beyond satisfied. Great practice, great staff, well done.”

— EB

“If I could give this office 0 stars I would. Every single time my husband has an apt the Dr or nurses run an 1 hour 2 hours behind for a 20 minute procedure with no communication as to what is going on. This place sucks, the staff is rude. I would recommend going to another Spine and Pain center. This office is so unorganized. Good luck getting them to answer your calls.”

— Annie O

“I'd been in excruciating pain over a year with Ortho VA. My PCP directed me to IPPS. The knowledge and care and time put in by C. CdeBaca and Dr. Kahn saved my life when I wanted to be euthanized. Ordered am MRI to cover exact areas he suspected. I have scoliosis. He determined herniated disc and arthritis. I agreed to injections and I was afraid. Every visit I am well informed on all treatment plans and procedures. Very caring manner as if I am the only patient. I'm grateful for the entire staff.”

— Angel Zelphia Licorish