Charles (Steve) Settle, MD - Pain Management in Gig Harbor, Washington

“For the first three years they couldn't remember who I was. You will wait forever past your appoitment time. I called because my prescription wasn't refilled. When I asked about why my phone call was not returned I was told "we get 180 calls a day it's not possible to get to them all". I have been ran out of my medication for almost two weeks due to a staffing change. There is no returned phone calls on why the medication has not been issued. They would say you have to have an appointment scheduled, I do. You weren't suppose to take the medication as it is prescribed on the directions from the doctor, it has to last 28-30 days. The direction per the doctor's orders was written as 1 tab every four hours, that would be 180 pills for 30 days. The prescription bottle only comes with 110 pills sometimes 124. I was told "It is my fault I did not follow the directions" and I can not have more medication. At what point did I not follow the directions? This office rescheduled my appointments for six months, while a nurse practitioner was out on medical. I demanded to see a physician July because my pain levels had increased. I do not feel that patient care is important to this company based on the way I was treated. I had a nurse announce a procedure that I needed to have done in the lobby in front of room full of people, not only was I embarrassed, I think that goes against HIPA. The office has a few good telephone and scheduling personal who try to make up for the horrible way patients are treated, but they have no authority and are not empowered by the company to fix anything. I could go on with more stuff that happen in 2018 but it has now carried over to 2019. I am seeking a new place for my patient care, I deserve to be valued as human being.”

— Patients Better Treatment (Deserve)

“Dr. Settle is a wonderful Doctor and a very kind person as well. He's understanding and easy to talk to. I feel he takes the time to listen to what you have to say.”

— Marjie Remington Leslie

“Dr. Settle always takes time to listen and respond to all my questions and concerns. The staff at his offices have always been thorough and professional. I actually look forward to my appointments!”

— Don Cowart

“You believe in them. They dont fill your meds on time. They can cancell their appt and say you didnt show up. They pretend to care about you but dont care. Its just a job. Manipulative nurses.aides who throw their wt. Around. drs that are too busy to know what they prescribed. Blame the pt for their ineptitude.”

— Karen Freeman