Blue Ridge Pain Management Associates - Pain Management in Salem, Virginia

“Blue Ridge Pain Management Associates has failed my father at every level of care, largely due to his physician, Dr. Baylor. My father is a workers' compensation patient with a severe back injury that has left him debilitated. He is currently in constant pain and cannot stand for more than five minutes due to shooting back and leg pain. Despite worsening symptoms, the care he has received has been negligent and dismissive. The practice is nearly impossible to reach. Phone calls routinely take three or more days to be returned, and patients cannot speak to a live person when calling. For someone in severe, ongoing pain, these delays are unacceptable and harmful. Dr. Baylor spends less than 10 minutes per visit. He does not listen, does not physically examine or assess the patient, and refused to order updated X-rays even after my father explicitly requested them while reporting debilitating symptoms. This reflects a complete lack of clinical engagement. The most alarming failure occurred in December and rests entirely with Dr. Baylor. At an appointment on Tuesday, December 16, he told my father he could receive a spinal injection three days later. When my father arrived on Friday, December 19, he was turned away because he needed to be off one of his medications for five full days. There were not even five days between the visit and the procedure. This was not a scheduling issue. It was Dr. Baylor's responsibility to know medication restrictions, provide accurate instructions, and ensure his patient was eligible for the procedure he ordered. His failure caused unnecessary pain and hardship for a man who can barely stand or walk. Dr. Baylor has demonstrated an inability to provide competent care. The repeated lack of listening, absence of examination, refusal to order appropriate imaging, and failure to manage basic treatment requirements is unacceptable. I strongly caution patients, especially workers' compensation cases, to seek care elsewhere.”

— Samantha Whiteside

“The minute you walk in you feel comfortable, you're greeted by Connie and then you rarely wait any time, they usually run pretty close to your appointment time! Leah is very kind and helpful with scheduling around other appointments you may have and is very caring. Dr. Lilly is an excellent doctor, she listens to each and every concern and new ailments that you may have going on. She is never in a hurry to rush you out and She is the most Caring and Understanding doctor I've ever seen! Great Place. I am very Pleased”

— Kathy McCall

“I absolutely love Laura. All of the providers are great but Laura is my favorite. She is always so friendly and she takes time to talk with you and answer any questions you have. She really is a great provider and a wonderful person. Seeing her is like sitting and talking with a good friend. I highly recommend her as a provider if you're looking!”

— Jessica Conner

“Sherri is an awesome lady. She always treats me with kindness and respects my needs, and these are addressed immediately. I think she is one of the best Doctors I have had in my life. I would also like to speak on another lady Leah she is kind and very attentive to my concerns these ladies are very respected by myself... If more people were like these 2 ladies, we would have a much better health care practice. Thanks for all you do Sherri and Leah”

— Leigh Little