Active Pain Treatment - Pain Management in Knoxville, Tennessee

“I have been a patient there for over six years . Great medical help with my painful back condition! I love my NP , her medical assistant, and Dr Fox !! They sincerely listen to my personal health issues and provide excellent advice and treatment. I highly recommend them!”

— Robin Julian

“I've been going there for aprox 10 years. Dr. Fox and Rachael Payne are Fabulous, so are my nurses and all the staff. They do a pill count and urine test every visit to keep their patients safe. They don't give prescriptions without carefully evaluating us. They're the real deal. Thanks everyone for such good care for the last decade. I so appreciate it. I wouldnt think of leaving!”

— Kandi Knaff

“When Pandemic first started I noticed that hardly no one wore a mask. I thought I had a very good relationship with them. There incompetence, their level of care was quite evident in the past year. You would think being a doctor's office they would know they need the a signature before sending a script to a pharmacy right? Or sending a script back with PA signature not Doctor. Waiting a week or more to get back with me when I left voice message. Everything seemed harder and complicated. I used to love coming here & is such a shame how much this office changed this past year. I have been going here for 4 yrs and thought I had great relationship with them. They were always personable, very caring, chatted with me longer than 5-10 min, were on top of things, took great care of me and were very good at what they did. I even gave them excellent review 4 yrs ago. So I'm not just basing this bad review on 1 visit. It's based on many visits and many things. Provider even said to me that I was one of her favorite patients. In the past my appointments usually lasted less than 1/2 hour & I was never late in 4 yrs and very rarely had to leave a voice message. Which they would return that day or the next day. Because I got caught in traffic jam, and (I had to go back home to get my mask bc I brought another purse & forgot it), I was 6 min late. I have never been late before. When I went out of my room to see what was going on I happened to have seen my provider go to another room & & I know that patient came way after me Ignored me and said I can make you wait 3 or 4 hours or as long as I feel like it! Im one person & your not the only patient here. You might be thinking this is stupid for me to react this way. But making me wait 2 hours bc I was 6 min late? It was based more on principle & thought I established personal relationship with them. It really bothered me. Now I have waited plenty of times when I went to doctor even 3 or 4 hours in fact. But never have I waited this long on purpose. And Im in my 50s. So this wasn't the only doctor I've been to and i know how things go by now. Teresa”

— Tess Mustaffa

“Was there for 4yrs, the nurse i had at first was great but when she quit. The other nurses kept asking me isn't there a clinic closer to you. They was determined to kick me out. I got covid and was at the doctors due to my symptoms getting worse which led me to be admitted to the hospital. Before I went was admitted, I called to explain and they had dismissed me. Pretty sure that is illegal...”

— Nicole Herndon